Lead Operations Representative - OMBP

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Individual contributor responsible for the daily execution of Bank Operations for the Overseas Military Banking Program (OMBP). A successful Lead Operations Representative will demonstrate a working knowledge of the processes and procedures as well as the ability to identify and implement process improvement opportunities. Cross-training is required as all functions rotate on a regular basis.

Responsibilities

• Processing and timely resolution of Debit and ATM card fraud/non-fraud customer disputes
• Manage compromised card alerts
• Process suspicious card activity notifications
• Identify, escalate and debate risk factors and suspicious activity on all functions and transactions

Qualifications

• 2+ years of experience in the Banking/Financial industry
• Detail-oriented and adaptable to change
• Effective verbal, written, and interpersonal communication skills
• Ability to meet critical deadlines and strict quality standards by prioritizing daily work
• Proficient in Microsoft Word, Excel and Outlook

Desired Qualifications

• Debit/ATM card and transaction experience
• Strong Analytical skills
• Operations background

Additional Information

Hours:

• Monday - Friday, 7:30AM - 4:30PM; Hybrid

Location:

• 300 Convent Street, San Antonio, TX 78205

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

 

Our approach to careers is simple yet powerful: Make our mission your passion.

 

• FORTUNE 100 Best Companies to Work For® 2026

 

• Yello and WayUp Top 100 Internship Programs 2025

 

• Computerworld® Best Places to Work in IT 2026

 

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

 

• 2025 PEOPLE® Companies That Care

 

• Newsweek Most Trustworthy Companies in America 2026

 

• Military Times 2025 Best for Vets Employers

 

• Forbes® 2026 America's Best Large Employers

 

• Forbes® 2025 America's Best Employers for New Grads

 

• Forbes® 2025 America's Best Employers for Tech Workers

 

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

 

• Military.com Top Military Spouse Employers 2025

 

• 2026 Handshake Early Talent Award

 

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

 

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

 

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

 

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

 

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

 

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

 

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.