Supervisor Physical Security Operations Center

POSITION CONCEPT:

The Supvr Physical Security Operations Center is responsible for managing the
daily operations of the Physical Security Operations Center (PSOC), ensures
effective monitoring of access control systems, CCTV surveillance, dispatch
coordination, and emergency communications across critical energy
infrastructure sites. Supervises Physical Security Operators, maintaining
operational readiness, and ensures compliance with security protocols and
regulatory standards. 

DUTIES AND RESPONSIBILITIES:

Supervision and
Leadership

Oversee a team of operators across multiple shifts, ensuring consistent
coverage and performance. Conduct shift briefings, assign duties, and manage
scheduling to maintain 24/7 operational readiness. Provide coaching,
performance evaluations, and corrective actions, as needed. Foster a culture of
accountability, professionalism, and continuous improvement. 

Operational
Oversight

Ensure proper functioning of all security systems including CCTV, access
control, alarm monitoring, and communication platforms. Monitor operator
activities to ensure timely and accurate response to incidents, alarms, and
service calls. Review and approve incident reports, dispatch logs, and system
alerts.  

Compliance and
Documentation

Ensure adherence to company policies, regulatory requirements, and industry
standards. Maintain accurate records of operator certifications, training, and
shift activities. Support audits and inspections by providing documentation and
operational insights. 

Training and
Development

Develop and deliver training programs for operators on system use, emergency
protocols, and communication standards. Stay current with emerging technologies
and best practices in security communications. Promote cross-training to
enhance team flexibility and resilience.  

Emergency Response Coordination Serve as the escalation point for
emergency situations and critical incidents. Coordinate with internal security
teams, emergency responders, and external agencies. Ensure operators follow
established emergency protocols and communication procedures. 

System Management and
Troubleshooting

Consult with Physical Security Unit team members, Information Technologies
teams and system vendors to address technical issues and ensure system
integrity. Conduct routine audits and tests of security systems to verify
operational status. Recommend upgrades or enhancements to improve system
performance and security coverage. 

LICENSES/CERTIFICATIONS:
Required: Able to possess within 3 months of employment a Basic
instructor-led 40-hour telecommunicator course, CPR/First Aid/AED
certification, and a TWIC clearance.  

Preferred: Possess at time of employment a formal, basic
instructor-led 40-hour telecommunicator course (or have a working
knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). 

SUPERVISORY EXPERIENCE:

Required: 2 years team leadership, providing direction and
guidance to others. 

EDUCATION:

Required: High school diploma or equivalent.
Preferred: Associate or bachelor’s degree in criminal justice,
communications, or related field.  

EXPERIENCE:

Required: 5 years of experience in law enforcement, security,
military, public safety communications, or communications within the physical
security industry.
Preferred: Experience in public safety, private security communications
in the critical infrastructure protection and energy sector security.
Knowledge of NERC physical security standards. 

KNOWLEDGE/SKILLS/ABILITIES:

Required: Strong situational awareness and diligence. Ability
to remain calm and decisive under pressure. Excellent communication and people
skills. Familiarity with security technology (CCTV, access control systems,
radios).
Preferred: Knowledge of NERC physical security standards 

COMPETENCIES:

Builds Strong, Collaborative
Relationships

Cultivates Innovation and Embraces Change

Develop People and TeamsSpeaks up on Safety, Health, and the Environment

Drives Operational Excellence for Customers

Takes Ownership & Acts with Integrity

Thinks Strategically & Exercises Sound Judgment