Sr EHR Support Analyst -PRN

PLEASE NOTE:   This is a PRN role, and requires a Nursing Certification.  Role is based at Methodist Hospital -Hill Country, north of San Antonio, TX.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Sr EHR Support Analyst -PRN with IT&S - San Antonio Division you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.

The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

GENERAL RESPONSIBILITIES

• Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.

Leads and facilitates multiple facility core clinical systems team on clinical IT activities

• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues

• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

• Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products

• Provides on-call assistance as needed.

• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility

• Facilitates and manages maintenance of multiple facilities specific dictionaries

• Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities

• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed

• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications

• Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities

• May develop clinical application reports as needed

• Performs quality audits and tracks metrics related to clinical application use

• Participates in meetings as a member of facility clinical leadership for supported facilities

• Promotes system security and patient confidentiality and helps ensure compliance

• Coordinates the execution and use of tools for audits

• Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership

• Adheres to Code of Conduct and Mission & Value Statement

• Participate in special projects as needed and performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Understanding of clinical operations and application support processes and workflow

• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

• Demonstrated ability to establish and build strong relationships across a broad range of personality types

• Demonstrated ability to communicate effectively with clinical and information technology personnel verballyand in writing

• Demonstrated customer orientation

• Excellent leadership and teaching abilities

• Demonstrated advanced computer skills

• Understanding of reporting tools functionality and capabilities

• Must be able to drive to assigned sites to complete work

Preferred:

• Proficiency in various programming and clinical application reporting tools

• Customer service orientation and/or training.

EDUCATION & EXPERIENCE

· Bachelor’s Degree Preferred

Nursing Certification required.

· 3 to 5 Years Related Work Experience

Benefits

HCA Healthcare colleagues with an eligible PRN status have an opportunity to enroll in the HSA Plan, a medical coverage option designed to meet the requirements of the Affordable Care Act (ACA). For most services, after you meet the deductible, you pay 0% for HCA Healthcare facility charges, 40% for in-network providers and 75% for out-of-network providers. You and your eligible dependents can enroll in the HSA Plan if you are classified as : 

• An employee with a PRN status that is designated by your facility as eligible for benefits. 

• An “Affordable Care Act Eligible Employee” who does not work full-time or part-time and works an average of 30 or more hours per week during a designated 12-month measurement period. If you enroll in the HSA Plan, you are eligible to make pre-tax contributions to a Health Savings Account. Wellbeing Resources Free support for all areas of life, including mental, emotional and financial wellbeing. 401(k) Plan PRN colleagues are eligible to contribute to the HCA 401(k) Plan. Employee Stock Purchase Plan Allows colleagues to purchase shares of HCA Healthcare stock at a discount. Other Benefits Additional resources to support your life, including childcare resources, consumer discounts, moving assistance and more.  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

ITG transforms healthcare and givespeople healthier tomorrows. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward. We do this byseeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Sr EHR Support Analyst -PRN opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.