Customer Service Officer II

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

52 700$/$52,700 - 74 400$/$74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

The TD Equipment Finance (TDEF) team is a Centre of Excellence within Business Banking. Our mandate is to structure equipment financing (leases and loans) for business clients and prospects as an alternative to other conventional bank sources of financing such as term loans.

Job Description

Reporting to the manager of documentation, TD Equipment Finance, this role is responsible for managing the documentation process for new originations. The CSO partners closely with one or more Account Executives and plays a key role in supporting transactions from approval through to funding.

Success in this role requires strong organisation, attention to detail, and the ability to manage multiple priorities in a high-volume environment while ensuring accuracy and risk mitigation.

Key accountabilities include:

• Preparing and coordinating documentation for equipment financing transactions (leases/conditional sales contracts/loans), ensuring accuracy, completeness, and alignment with approved terms
• Managing the full documentation lifecycle, including gathering required conditions, validating information, and ensuring files meet audit and funding requirements
• Coordinating closely with Account Executives, Account Managers, and internal partners to move transactions forward efficiently
• Assessing transactions for PMSI/RDPRM registration requirements, reviewing supporting searches, and coordinating waivers where required
• Applying AML and KYC requirements, ensuring all regulatory and compliance standards are met
• Using internal systems and tools to support timely, accurate deal execution
• Proactively identifying potential issues and working collaboratively to find practical solutions to keep deals on track
• Delivering a high level of service to both internal partners and customers, with a focus on responsiveness and follow-through
• Building and maintaining strong working relationships with business partners to support efficient deal flow
• Supporting process improvements and participating in initiatives to enhance the overall customer experience
• Contributing to a positive, collaborative team environment and supporting team priorities as needed
• Maintaining strong knowledge of policies, procedures, and industry requirements, including compliance with Bank and industry codes of conduct
• Actively participating in the performance management process including performance reviews, feedback and coaching sessions as well as performance and development discussions.
• Embrace and promote a positive environment that supports a diverse workplace.

Job Requirements

Core qualifications and skills:

• Strong organisational skills with the ability to manage multiple files and priorities simultaneously
• High attention to detail with a focus on accuracy and risk mitigation
• Ability to work effectively in a fast-paced, high-volume, deadline-driven environment
• Strong critical thinking and problem-solving skills, with the ability to assess issues and identify appropriate solutions
• Ability to work independently, with minimal supervision, while also contributing to a collaborative team environment
• Strong verbal and written communication skills, with the ability to interact clearly and professionally with internal and external partners
• Demonstrated ability to learn new systems and adapt to changing processes

Technical and professional experience:

• Experience in financial services or equipment finance is an asset
• Knowledge of documentation processes, lending practices, or leasing structures is an asset
• Familiarity with RDPRM/PMSI registrations or secured lending frameworks is an asset
• Proficiency with Microsoft Office applications

Additional requirements:

• Bilingualism (English and French, written and spoken) is required

What Success Looks Like in the First 6 Months

In this role, success is demonstrated through a strong ability to manage documentation effectively while contributing positively to team performance and deal flow.

Within the first 6 months, you will:

• Build a solid understanding of TDEF products, documentation requirements, and internal processes
• Gradually take ownership of a pipeline of transactions, balancing volume, timelines, and accuracy with support as needed
• Consistently produce high-quality documentation that meets audit, compliance, and funding requirements
• Establish strong working relationships with Account Executives, Account Managers and key partners
• Demonstrate sound judgement in identifying issues and proactively working toward solutions to keep deals progressing
• Become comfortable navigating internal systems and tools to support efficient deal execution
• Contribute to a collaborative team environment by supporting team priorities and sharing knowledge
• Show reliability and ownership, following through on commitments and meeting deadlines in a high-paced environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.